Effective Date: September 25, 2025 

Last Updated: September 25, 2025

1. Introduction

Dgdore Studios (“we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data when you visit our website or contact us.

This policy complies with:

• Digital Personal Data Protection Act, 2023 (DPDP Act)

• Information Technology Act, 2000

• Applicable international standards (e.g., GDPR principles where relevant)

   

2. Data We Collect

2.1 Information You Provide

• Contact Details: Name, email address, phone number, company name

• Account Credentials: Username, password

• Support Requests: Messages, feedback, and inquiries submitted via forms or email

   

2.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, device type, operating system

• Usage Data: Pages visited, time spent per page, click paths, scroll depth

• Cookies & Tracking: Session cookies, analytics cookies (for Google Analytics), functional cookies (for site features)

• Log Data: Server logs, access times, error reports, referring URLs

   

2.3 Information from Third-Party Services

• Payment Gateways: Transaction success/failure status, payment confirmation data

• Analytics Platforms: Aggregated usage statistics from Google Analytics

• Integration APIs: Data from services you link to (e.g., CRM integrations)

   

3. How We Use Your Data

3.1 Service Delivery

• Create and manage your user account

• Process transactions and manage billing

• Provide customer support and respond to inquiries

   

3.2 Communication

• Send service-related notifications (e.g., account updates, security alerts)

• Respond to support tickets and feedback

• Distribute marketing communications (only if you opt in)

   

3.3 Improvement & Analytics

• Analyze usage patterns to optimize our website and services

• Conduct A/B testing and feature research

• Monitor performance and detect security threats

   

3.4 Legal & Compliance

• Comply with data retention and reporting obligations

• Defend against legal claims and protect our rights

• Cooperate with law enforcement or regulatory requirements

   

4. Legal Basis for Processing

Under DPDP Act, 2023, we process personal data based on:

• Consent: Where you explicitly agree (e.g., newsletter signup)

• Contractual Necessity: To fulfill our obligations under service agreements

• Legitimate Interests: For site maintenance, security, and business optimization

• Legal Obligations: To comply with applicable laws and regulations

   

5. Data Sharing & Disclosure

5.1 Service Providers

We share data only with trusted partners who help us operate:

• Payment processors (e.g., Razorpay, Stripe)

• Cloud and hosting services (e.g., AWS, DigitalOcean)

• Email and notification services

• Analytics platforms (e.g., Google Analytics)

• Customer support tools

   

5.2 Legal Requirements

We may disclose personal data to:

• Comply with court orders or legal processes

• Protect against fraud or security threats

• Enforce our Terms of Use and protect our rights

   

5.3 With Your Consent

We will obtain your consent before sharing data for marketing partnerships or other non-essential purposes.

6. Data Security

We implement robust technical and organizational measures, including:

• Encryption: TLS 1.3 for data in transit; AES-256 for data at rest

• Access Controls: Multi-factor authentication and role-based permissions

• Monitoring: Continuous security monitoring, intrusion detection, and regular vulnerability scans

• Backups: Encrypted backups stored off-site with periodic integrity checks

   

7. Data Retention

We retain personal data only as long as necessary:

• Account Information: Active accounts plus 3 years post-deletion

• Transaction Records: 7 years (for legal and tax compliance)

• Support Interactions: 2 years after resolution

• Server Logs: 12 months for security and performance analysis

• Analytics Data: Anonymized after 26 months

   

8. Your Rights

Under applicable law, you have the right to:

• Access and receive a copy of your personal data

• Correct or update inaccurate data

• Request deletion of your data (subject to legal retention)

• Withdraw consent at any time

• Object to or restrict certain processing activities

• Lodge a complaint with the Data Protection Board of India

To exercise these rights, contact: support@dgdore.com

9. Cookies & Tracking

Our website uses cookies to enhance functionality and performance:

• Essential Cookies: Required for core site features and security

• Analytics Cookies: Collect aggregated, anonymous usage data

• Functional Cookies: Enable optional features (e.g., chat widgets)
  You may manage or disable cookies via your browser settings or our consent banner.

   

10. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. We will:

• Post the updated policy with a new Effective Date

• Notify you by email for significant changes

• Obtain additional consent if required by law

   

12. Contact Information

For questions or requests regarding this Privacy Policy, please contact:

Dgdore Studios

Email: support@dgdore.com

Phone: +91 9168028645

Address: Jalgaon, Maharashtra, India

Business Hours: Mon–Sat, 10:00 AM–9:00 PM IST